Terms and Conditions

1. A responsible person over 18 years of age must supervise each inflatable at all times. This includes soft plays and/or other equipment which has been hired.
2. It is the responsibility of the hirer to check the required space for their chosen inflatable and ensure that there is enough space provided. This includes the ceiling height to the lowest part for indoor bookings. All required spaces are stated on the inflatable description on the website. If the inflatable does not fit in the space provided on delivery the hirer will still be charged the total outstanding amount of the hire. Bounce Craze cannot be held responsible if the inflatable does not fit in the space provided.
3. The inflatable(s) must be secured to the ground at all times. The equipment must not be moved or re-positioned.
4. Ensure that mats supplied with the equipment remain where they were positioned during installation.
5. Ensure that the equipment is not overcrowded and limit the number of users depending on the age and size of children according to the recommendations printed on the equipment (on or near the front step of most inflatables).
6. Reckless or boisterous behaviour must not be allowed.
7. Avoid large children and small children from using the equipment at the same time.
8. Climbing, hanging, or sitting on the walls of the inflatable is dangerous and must not be allowed.
9. Slides must be used one at a time, in a sitting position with feet first. Users must not climb on the sides of the slide or jump from the top of the slide.
10. Do not allow anyone to bounce on the step/front apron of the inflatable(s). The step is there to help users get on and off.
11. No-one with a history of back or neck problems should be allowed on the inflatable(s).
12. Do not allow users on the inflatable(s) during inflation or deflation.
13. No food, drinks or chewing gum are to be consumed on the inflatable (to avoid choking and mess).
14. All shoes, badges, and jewellery (e.g., large earrings, necklaces, etc.) must be removed to avoid damage to the equipment and injury to other users. It is recommended that spectacles and plastic alice bands are also removed. High-heeled shoes must be removed before stepping on mats.
15. Do not take any hard or sharp objects onto the equipment, or anything large enough to block exits/entrances.
16. No smoking, barbecues, glass, or animals on or near the equipment.
17. Do not take balloons onto the equipment (burst balloons and strings can be a choking hazard).
18. No party-poppers, henna, face paint, coloured streamers or “silly string” can be used near or on the equipment, as these may permanently stain the unit, for which you are liable.
19. No water or other liquid to be poured or sprayed onto the equipment (other than a reasonable amount for cleaning purposes) as it causes the surface of inflatables to become slippery, damages soft play, and can result in subsequent bookings being cancelled if the equipment is too wet to be delivered. If equipment is deliberately soaked, you will be charged double your hire fee to cover our costs in subsequent cancelled bookings and drying time.
20. Inflatables must not be used in wind or wind gusts in excess of 24mph. Inflatables must not be used in heavy rain. Equipment must not be used in thunderstorms.
21. In the event of rain please remove users from the inflatable(s) and place a table or similar object over the blower(s) to prevent water from being blown inside the inflatable(s). Do not switch the blower(s) off. Once the rain has stopped, please ensure that the entrance and exit to the inflatable(s) are dried with a towel before users are allowed back on as they become slippery when wet.
22. Depending on the severity of the conditions, Bounce Craze will make a decision as to whether your outdoor booking needs to be cancelled in the event of heavy rain or high winds. If your booking is cancelled, all payments already received may be used as a credit for a future booking within 12 months.
23. If the inflatable(s) are not being used for any part of the day, please switch the blower(s) off at the mains.
24. Ensure that the vent on the side of the blower is kept clear at all times. Should a blower overheat or lose power, immediately remove users from the inflatable and switch the blower off at the mains. It should restart when switched back on again 1 or 2 minutes later. If it does not, please inform us on the telephone number provided on the website.
25. You must call us immediately upon any equipment failure. If you are unsure about anything, please contact us immediately.
26. We accept no responsibility for any pipes or cables underneath ground level from hammering our outdoor anchor stakes in. We are hired by the customer to carry out our hire and all inspections are to be done by the customer prior to booking with us. Our ground stakes are 380mm and hammered in at a 45-degree angle.
27. No cables can be run over roads during a hire.
28. For health and safety reasons, we cannot carry inflatables up staircases or over walls/fences when delivering.
29. All overnight hires must be in a secure garden. The customer will be liable for any theft of inflatables or equipment.
30. The person hiring the inflatable is responsible/liable for any damage or injury which occurs as a result of misuse of the inflatable. Bounce Craze cannot accept responsibility for any injury.
31. All users of the inflatables do so at their own risk.
32. Bounce Craze use a securely encrypted payment system, ‘Square’, which stores customers card details on file. By agreeing to the terms and conditions the hirer is giving Bounce Craze permission to take payment for any damages caused to equipment or inflatables as well as any remaining balances if a booking is cancelled within 7 days of the date the booking will take place.
33. Bounce Craze accepts no responsibility for any damage caused if delivering or collecting an inflatable through a house/building.

Many thanks, Bounce Craze.